Solo Stove and Simplr announced that they’ve released the first chatbot in the outdoor recreation space that’s powered by generative AI. The chatbot can handle both simple and complex customer service inquiries, with a high level of service.
Solo Stove has found continued success through an unmatched devotion to our customers’ happiness and satisfaction. This is in large part driven through our desire to leverage the latest in technological innovation to improve both customer service efficiency and effectiveness. We are honored that our collaboration with Simplr has produced the first generative AI chatbot in our industry and will help raise the bar for customer expectations when it comes to how they interact with brands.Gretchen Mock, Community Support Manager at Solo Stove
According to the press release, Simplr’s chatbot is powered by OpenAI’s ChatGPT alongside a set of AI-training parameters called Cognitive Paths that guide the chatbots to the right customer resolution without risk of hallucination. That means that the bot will keep communication on-brand for Solo Stove, without delving in weird, potentially detrimental dialogue. The technology also has the ability to cross-sell and upsell.
An AI powered chatbot that can stay on-brand is a more powerful customer service tool than traditional chatbots. Rather than following scripted responses, their language learning ability allows them to generate responses that are personalized and relevant.
We partner with brands who seek to be leaders in their respective industries when it comes to upending customer expectations for the better. Since their founding, Solo Stove has been an exemplar in this regard. We are proud to partner with them to move the entire outdoor recreation space forward when it comes to using generative AI to improve customer satisfaction and time to resolution, and drive greater customer retention and loyalty.Eng Tan, Simplr CEO
It’s fitting that Solo Stove would be an innovator in the AI chatbot space, because they’re a data focused company. Their parent company, Solo Brands, has frequently discussed their data focused approach for cross-selling into their various brands, and for retaining customers for future purchases.