W.C. Bradley Co. Aims to Improve Experience with AI Care Center

W.C. Bradley Co. owns some of the most popular brands in outdoor cooking, including Charbroil, Pit Boss, and Oklahoma Joe’s. Brand loyalty is an area of focus for them, and a big part of that is having effective customer service.

To improve their customer service, they’ve implemented an AI-powered platform within their Customer Care Center. Since it was rolled-out on June 11th, it’s been effective at providing a better customer experience while also providing valuable insights back to the company.